1. SHIPPING & DELIVERY POLIC
We promise to deliver the order on the requested date failing which we will refund the money unless there is any fault in the address / telephone or unavailability of Receiver
We do not promise to refund the money in case requested time could not be maintained and delivery happens on requested date. We will refund the amount only on the Time delivery charges if so you have paid Extra.
The products are hand delivered after receiving the confirmed order. All item are always hand delivered along with a free card for your message.
It is our endeavour to deliver the order with the requested time frame. However, there can be an instance when a customer places an order of an expensive item or an order of large quantity or special unique products or placing late order which may take some time to delay to the shipment of your order but ENSURED that it will be delivered on requested date even in case same day orders. In trouble situation like when the phone of receiver is not responding or the address is incomplete, you will be informed as soon as possible by phone or e-mail to give us updated information. Order cannot be cancelled/refund in case of such situation having not our fault in those circumstances.
Delivery Status of an order can be given only on mail and not on phone at the circumstances of delay.
Regretfully, we are unable to guarantee time of delivery to rural route addresses, midnight time, hotels, hospitals, military bases, hostels & surprise deliveries. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
Before major holidays, we recommend that you place your orders at least 48 hours days in advance.
Ajantha Bakers in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We cannot guarantee the time of delivery.
Your orders can not be delivered and we will not be liable for these below cases also:
Wrong shipping /delivery address.
Recipient not available.
Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery
Recipient refusing to accept the delivery
Delivered the product at the Gate/ Reception/ Neighbour
The image for cakes displayed on the site and the image given for order are indicative in nature.
Actual product may vary in shape or design as per the availability.In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date
In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers.
2. TAXES, DUTIES & TARIFFS
Our product prices are inclusive of GST and related tax components.
3. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express We do not accept payments via ATM or inter-bank transfers and Cash on Delivery.